Conditions of Use

Welcome to KPOPTOWN! 

Our online shop is the best place to directly order the latest CDs, DVDs, and collectibles officially released in Korea. We are located in South Korea. You can buy original and authentic KPOP items. We try to get as many kinds of items as possible. Our goal is to deliver great original kpop items to you Directly From South Korea.

Worldwide Shipping

We do ship items worldwide.

Company Name : DHGLOBAL

WEBSITE Name : www.kpoptown.com

Address : Yutongdanjiro 115, B1 

               Pukgu, Daegu 41504

                South Korea

Contact Email : [email protected]

If you choose "EMS" as the carrier, we do ship items to any country. To some countries (especially Latin America, Middle East), shipping time would be more than 2 months by standard air mail. For those countries, we only ship items by registered air mail service.

We do want to deliver items as soon as possible. We usually ship items within 4 working days after your payment. But shipping is terribly delayed because of distance and air mail system of country itself.

We recommend "EMS" service for safe and fast shipping.

You may return any item in original condition that has not been opened (taken out of the original manufacturer's plastic wrap) for a refund if it is returned to us within 14 days of delivery. 
Upon receiving it back, we'll provide you with a refund for the item price through the payment method you selected when placing the order.
In case of our error or manufacturer defects, we will make a compensation according to the defects, and also reimburse you for the return postage (standard shipping method only) in case return of item is essential.

Please note that we are not able accept returns of any opened items. No refund or replacement can be provided for any item that has been opened (taken out of the original manufacturer's plastic wrap).

Before returning any itme, please make sure contacting us to [email protected]

And if items return to us from buyer's country due to wrong shipping address or unclaimed case, we will refund item price only and if buyers want us to ship items back again, buyers need to pay shipping cost again.

In case article is lost due to wrong shipping address, buyers need to pay for whole price again if he or she wants to receive the order and refund is not available.

-----------Additional Notice--------------------

 Please note that transaction fee will be deducted from refund due to Paypal policy amendment as of Feb 25th, 2014.

As of Feb 25th, 2014, Paypal changed their transaction fee policy. This will be applied to all customers who make transaction at kpoptown.com
If you are issued full refund, transaction fee will be retained and won't be refunded. Please check table below.