Wholesale and Reseller Guideline

Dear Valued Customer,

Greetings from KPOPTOWN, your premier destination for KPOP merchandise. We appreciate your interest in our wholesale program and are delighted to provide you with the necessary guidance and information to get started.

Wholesale Membership Process As a prospective wholesale member, once you confirm your status as a seller (not a retail customer), we will upgrade your account on the KPOPTOWN website to reflect your wholesale status. To initiate this process, please register at www.kpoptown.com with your precise delivery address. We request you to share details about your location, experience in KPOP business, history of ordering items from Korea via DHL or EMS, and any online platforms you operate. This information will facilitate a smooth start to our business relationship.

Mixed-Albums Order Policy For regular orders, we offer a flexible mixed-albums policy with attractive discounts:

• Minimum Order Quantity (MOQ) is set at $300, based on retail prices, to qualify for a 12% discount.
• Orders exceeding $1,000 and $2,000 are eligible for 13% and 14% discounts, respectively.
• For items over $50, discounts start from 11%.
• Place your order using the bank wire option and provide us with the order reference number for a revised invoice.

Payment Methods

• Payments can be made via PayPal or credit card (additional 3% fee applicable).
• Alternatively, payments can be transferred to our bank account to avoid PayPal fees. Upon request, we will provide foreign currency bank account details. Please ensure the exact agreed amount is received after covering any bank transfer fees.

Shipping and Handling

• We offer competitive rates for EMS & DHL shipping. The exact shipping cost is charged once the order is ready for dispatch. You can request an estimated shipping cost beforehand.
• For items shipped to a Korean shipping agent, choose domestic shipping. A 2% domestic shipping and handling charge will be added.
• Use your own DHL or UPS account by paying a 2% handling charge.

Additional Notes

• Discounts for resellers exclude the use of vouchers and loyalty points.
• Order processing takes 4-6 days, potentially longer for pre-order items.
• Shipping options include DHL and Domestic Shipping (to Korean addresses).
• Please be aware of your country's customs regulations. We are not responsible for import taxes/duties.
• Free posters are available for pre-orders, subject to stock availability. While posters may increase package weight, we will not charge additional poster fees for wholesale orders.

For any further inquiries or assistance, feel free to reach out. Our KAKAOTALK ID for bulk order requests is kpoptown.

We look forward to a fruitful partnership and are excited to support your business endeavors in the KPOP merchandise market.

Warm regards, The KPOPTOWN Team