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Order
- Will I have to pay customs duties and taxes on my international order?
- Do you offer expedited shipping for international orders?
- Can I purchase shipping insurance for my international order?
- What should I do if I need to change details of my order after payment has been made?
- When is my pre-order item going to be shipped?
- I wrote my address wrong! How can I change it?
Product
- What is your return policy for international orders?
- Is the album a “first press”?
- Are photocards included in my album?
- I wanted a poster with my order but I forgot to select it when purchasing my CD
- I want to purchase a DVD from your store but want to know what 'region code' is
- The product page says that numbers are restricted due to built-in battery. What does it mean?
- Does my purchase count on the Hanteo Chart?
- I have an item that I would like to purchase but it is not listed on KPOPTOWN
- I want to purchase multiple unfolded posters in the same order.
- Are all the CDs and MDs sold on your platform authentic?
- View all questions
Delivery
- What is a tracking number for my items?
- Do you ship to my country
- What are the shipping costs for international orders?
- How long does international shipping take?
- What happens if my international order is lost or damaged during shipping?
- What is DHL's Volumetric Weight and How is it Calculated?
- How can I track my package?
