A tracking number is a unique identifier assigned to your package when it is shipped. This number is crucial as it allows you to monitor the progress and current location of your shipment. After your order is dispatched, KPOPTOWN will send you this tracking number via email, typically within a day of shipping. Once you receive this number, you can easily track the journey of your package.

To track your order, you can use the provided tracking number on reliable websites like https://www.track-trace.com/ or https://www.17track.net/. These platforms offer real-time tracking information and updates about the status of your shipment. By entering your tracking number on these websites, you can get detailed insights into various stages of the delivery process, including when your package was dispatched, its current location, any transit details, and the estimated delivery date.

This system not only adds transparency to the shipping process but also gives you peace of mind by keeping you informed about the whereabouts of your items. Remember, the tracking number is your key tool for monitoring your package until it safely reaches you.

Yes, we proudly offer worldwide shipping to accommodate our customers from all corners of the globe. You can enjoy the convenience of having our products shipped directly to your location, wherever that may be. We strive to cover a broad range of international destinations.

However, if you encounter any issues or cannot find your country listed during the checkout process, please do not hesitate to contact our customer service team. We are here to assist you and will do our best to find a solution for shipping to your location. Our customer service can provide additional information and support to ensure that your shopping experience is smooth and enjoyable. Our aim is to make our products accessible to you, regardless of where you are in the world.

For information on shipping costs to your specific location, we have made it convenient for you to view the estimated costs directly in your shopping cart. As you add items to your cart and proceed to checkout, our system will automatically calculate and display the shipping costs based on your country and the size of your order. This allows you to see and review all charges before finalizing your purchase.

For a more detailed breakdown of shipping rates by region and order size, you can also refer to our Shipping Rates page. We strive to provide transparent and easy-to-understand shipping information to enhance your shopping experience.

Delivery times for international orders vary depending on the destination and the shipping method you choose. For expedited delivery, options like DHL and EMS can typically deliver your order in less than a week. These services are ideal if you need your items quickly.

On the other hand, for more economical shipping options, K-Packet and USPS are available, with an average delivery time of 2 to 3 weeks. While these services take a bit longer, they are often more cost-effective.

Please note that these are estimated delivery times, and actual transit times may vary based on your specific location and local postal service efficiencies. We always aim to get your order to you as swiftly and safely as possible

In the unlikely event that your order is lost or incurs damage while in transit with the carrier company, we urge you to contact our customer service team immediately. Our commitment is to address and resolve these issues swiftly to ensure your satisfaction. It's important to note that when we refer to a 'damaged' order, we specifically mean damage that occurs during the delivery process and is directly caused by the carrier company's handling of the package.

If your order has shipping insurance, you are eligible for full compensation for any such damages. Shipping insurance offers comprehensive protection, covering the full value of your items against loss or damage during transit.

In cases where shipping insurance has not been purchased, our compensation policy offers a flat rate of 20% of the total cost of your order. This is applicable for damages sustained during delivery as handled by the carrier company.

For those interested in adding shipping insurance to their orders, please contact your seller prior to completing your purchase. This extra step can provide significant peace of mind, particularly for high-value items or international shipments.

Our aim is to ensure a smooth and secure delivery for every order. In case of any issues with your package, please reach out to us at your earliest convenience. We are here to help and guide you through our shipping and compensation processes.

Volumetric weight, also known as dimensional weight, is a calculated weight that considers the dimensions of a package. DHL calculates this by multiplying the package's length, width, and height (in centimeters) and dividing by a standard volumetric divisor. This calculation helps determine the shipping cost, especially for packages that are large but lightweight.

Package Tracking Information

A tracking number, uniquely assigned to your package upon shipment, is essential for monitoring its progress and location. After dispatching your order, KPOPTOWN will email you this tracking number, usually within a day. Check your inbox for the 'In Transit' email.

To track your package, use the received tracking number on reliable tracking websites like 17track.net or trackingmore.com. These platforms provide real-time updates on your shipment's status. Simply enter your tracking number to view detailed information about your package's journey, including dispatch time, current location, transit updates, and the estimated delivery date.